Delivery Options

• Next Day Deliveries
• Timed Deliveries
• Enhanced Deliveries
• Saturday Deliveries
• Monday Deliveries
• Same Day Deliveries
• Overseas

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Order By 3pm

For Next Day Delivery

Chillistick deliver 6 days a week year-round + offer Same-Day

Dry ice is a perishable product - it starts to evaporate from the moment we pack it into one of our transport boxes, so you need it delivering as close to the time you need it as possible. This is a great challenge for us to ensure we give you what you want when you want it. This is how we solve this problem:

1. Our website allows you to specify weeks in advance the day you want the product delivered on. This means you can place your order well in advance, we will not pack the ice until the last moment and will put extra ice in to help with the delivery time to you.

2. We use the best thick-walled shipping boxes in the industry and this allows us to minimise the loss of dry ice both in transit and when it is with you.

3. Sometimes our customers need timed morning or weekend deliveries which attract a hefty courier premium; even using the best couriers we have found that these services are less reliable. We now offer a new delivery method called ‘Enhanced Delivery’ whereby we will deliver the ice a day earlier than you require using the reliable next day standard delivery. We will overfill the box to more than compensate for the extra day, the result is more ice on the day you need it and a more reliable delivery method. The cost of this service is £5 and so it is also less expensive than most timed options! We can only offer Enhanced Delivery if we know of your order several days in advance, we can offer this service Tuesday through to Friday with the intention that it is used the following day at your convenience.

4. If you need a timed or weekend delivery at the last moment don’t panic! We use the best overnight couriers for the majority of our deliveries, they offer increasingly reliable services with tracking information to follow your delivery. And our packaging is designed to work with their handling systems to arrive in optimum condition with you.

Next Day Standard Free Delivery

Weekday orders are dispatched FREE within 24hrs and are sent via courier on a next day service. (Tuesday to Friday). All orders for next day delivery (Tuesday to Friday) need to be made by 3.00 pm the previous day. Please note that goods must be signed for unless you specify alternative delivery instructions in the comments box at the time of placing your order.

The courier operates 9.00 am to 6.00 pm.  If you would like your order for a designated time or a Saturday delivery, these are offered with a nominal charge at the checkout. If you require ice for a Monday delivery there is a £10 charge. We dispatch the order on Friday but ensure you have the desired quantity on Monday. (We provide enough donor ice to ensure you have the correct quantity on the Monday).

Timed Deliveries

We offer 9.30 am, 10.30 am, 12.00 pm and 4.00 pm deliveries which incur a surcharge. Timed service deliver your parcels before the allotted times. i.e.  9.30 am - your parcel will be delivered anytime prior to 9.30 am.

If you want an AM delivery,  it is advisable to opt for the Enhanced delivery service. You receive the ice the day before you need it but we over fill your desired pack size with donor ice to ensure you have the desired quantity the day you want to use it. It is a more cost effective service.

Enhanced Delivery

We deliver the ice a day earlier than you require using the reliable next day standard delivery. We will overfill the box to more than compensate for the extra day, the result is more ice on the day you need it and a more reliable delivery method. The cost of this service is £5 and so it is also less expensive than most timed options! We can only offer Enhanced Delivery if we know of your order several days in advance, we can offer this service Tuesday to Friday with the intention that it is used the following day at your convenience.

At the checkout please state the delivery date to be the day before you need the ice.

Saturday Deliveries

All our parcels are delivered on Saturday  for a £12 surcharge up until 4pm. The Saturday AM option all parcels are delivered by 12.00 am.  Again if ordering in advance we recommend the Enhanced Delivery Service - to receive your ice the day before for £5 which means more ice on Saturday and less expensive than a Saturday Delivery.

Monday Deliveries

Same Day Deliveries

Same day delivery costs are charged at £10 for the first 10 miles and 74p per mile plus 5% fuel surcharge and 20% VAT - please contact us for a quote.

Overseas

Please enter your country and postcode for an estimate on delivery charges. If you do not see an option on the website please call 020 3432 9412 or email info@chillistick.com - we ship worldwide and can provide an instant quote for you.

Important: Please specify the date you require your ice at the checkout.

Please note: Free delivery excludes Northern Ireland, Highlands and Islands.