Free Next Day Delivery - Everything You Need To Know
Chillistick Delivery Information - Order By 3pm For Next Day Delivery - Monday to Saturday and Sameday deliveries.
Dry ice is a perishable product - it starts to evaporate from the moment we pack it into one of our transport boxes, so you need it delivering as close to the time you need it as possible. This is a great challenge for us to ensure we give you what you want when you want it. This is how we solve this problem:
1. Our website allows you to specify weeks in advance the day you want the product delivered on. This means you can place your order well in advance, we will not pack the ice until the last moment and will put extra ice in to help with the delivery time to you.
2. We use the best thick-walled shipping boxes in the industry and this allows us to minimise the loss of dry ice both in transit and when it is with you.
3. Sometimes our customers need timed morning or weekend deliveries which attract a hefty courier premium; even using the best couriers we have found that these services are less reliable. We now offer a new delivery method called ‘Enhanced Delivery’ whereby we will deliver the ice a day earlier than you require using the reliable next day standard delivery. We will overfill the box to more than compensate for the extra day, the result is more ice on the day you need it and a more reliable delivery method. The cost of this service is £6 and so it is also less expensive than most timed options! We can only offer Enhanced Delivery if we know of your order several days in advance, we can offer this service Wednesday through to Friday with the intention that it is used the following day at your convenience.
4. If you need a timed or weekend delivery at the last moment don’t panic! We use the best overnight couriers for the majority of our deliveries, they offer increasingly reliable services with tracking information to follow your delivery. And our packaging is designed to work with their handling systems to arrive in optimum condition with you.
Next Day Standard Free Delivery
Weekday orders are dispatched FREE within 24hrs and are sent via courier on a next day service. (Tuesday to Friday). All orders for next day delivery (Tuesday to Friday) need to be made by 3.00 pm the previous day. Please note that goods must be signed for unless you specify alternative delivery instructions in the comments box at the time of placing your order.
The courier operates 9.00 am to 4.00 pm. If you would like your order for a designated time or a Saturday delivery, these are offered with a nominal charge at the checkout. If you require ice for a Monday delivery - the minimum order quantity of ice is 15kg as the ice is dispatched on Friday (please note you will have approximately 8 kg on Monday). If you would like more information on deliveries for Monday please call 0203 4329412.
Timed AM Deliveries
We offer 9.30 am, 10.30 am and by Noon deliveries incur a surcharge. However, if you order several days in advance - we recommend using the enhanced delivery service - delivered the day before, more ice on the day and less expensive.
We deliver the ice a day earlier than you require using the reliable next day standard delivery. We will overfill the box to more than compensate for the extra day, the result is more ice on the day you need it and a more reliable delivery method. The cost of this service is £6 and so it is also less expensive than most timed options! We can only offer Enhanced Delivery if we know of your order several days in advance, we can offer this service Wednesday to Friday with the intention that it is used the following day at your convenience.
At the checkout please state the delivery date to be the day before you need the ice.
All our parcels are delivered on Saturday on a pre noon service for a £10 surcharge. Again if ordering in advance we recommend the Enhanced Delivery Service - to receive your ice the day before for £6 which means more ice on Saturday and less expensive than a Saturday Delivery.
Same Day Deliveries
Same day delivery costs are charged at £10 for the first 10 miles and 74p per mile plus 5% fuel surcharge and 20% VAT - please contact us for a quote.
Outside Mainland UK
Please enter your country and postcode for an estimate on delivery charges. If you do not see an option on the website please call 0203 4329412 or email firstname.lastname@example.org - we ship worldwide and can provide an instant quote for you.
Track My Parcel
Please click on the link above for more information on the Tracking service Chillistick provide to customers
Important: Please specify the date you require your ice at the checkout.
Please note: Free delivery excludes Northern Ireland, Highlands and Islands.